Design and Development
Proofs, production, and deliverables — Proofs will be supplied in digital format, typically via email and in PDF format. I’ll design your project to the highest of standards using current technologies and best practices, but due to the differences in viewing device screens, diversity of print production processes, and differences in applications of design and development software, I can’t guarantee that the actual deliverable will appear exactly as conceptually designed or viewed on a digital proof.
Website design and development — I use third-party services, applications, software, and open source technology for website design and development projects. While every effort is made to ensure deliverables are free of errors, I won’t be responsible or liable, financially or otherwise, for losses incurred and costs and problems arising from malfunctions of the website or any part of it, including where such malfunction is caused by errors made by third parties, changes to third party software (such as updates, upgrades, and bug fixes), or your failure to maintain your website with regular updates and backups.
Website domain name, hosting, and other third-party services — I don’t offer website domain name registration, website hosting, email, or support for these and/or related third-party website services. I may offer service provider recommendations but I won’t be responsible or liable, financially or otherwise, for any product renewal, maintenance, failure, quality of service, and/or losses including, but not limited to, website going offline, service interruptions, limitations of these services, security breaches, and loss of data. I encourage you to research third-party providers to ensure their services will meet your needs. As part of my website design services, I may install and configure a third-party website analytics application on your website known as Google Analytics so that you can track and monitor website traffic for website improvement, search engine optimization, and marketing purposes, but I am not responsible for monitoring your Google Analytics account and/or providing reports on visitor data.
Website development platforms — Websites are built using WordPress as the Content Management System (CMS) and Divi as the page builder theme framework. To ensure these platforms meet your needs, I encourage you to learn more about them by visiting their websites. Additional third-party plugins might be installed on your website to extend its functionality and to meet your project needs.
Website optimization for search engines — I’ll implement on-page SEO strategies to ensure your website is SEO-friendly and visible to search engines. These strategies include designing your website to provide a great user experience (UX); building your website on WordPress and Divi, which are SEO-friendly platforms; optimizing your images and pages with page titles, page descriptions, and media tags; installing and configuring the Yoast SEO plugin that includes XML sitemap creation and submission to search engines; and setting up Google Analytics. I don’t provide comprehensive or advanced SEO services and strategy and make no representations or guarantees that work delivered will increase traffic to your website or improve website search rankings or positioning.
Website testing on browsers and devices — I’ll make every effort to design a website that ensures a visitor’s experience is appropriate to current browsers and devices it’s being viewed on and will test work for compatibility in current versions of major browsers and desktop, notebook, tablet, and mobile devices, but can’t guarantee and won’t be liable, financially or otherwise, for correct functionality and/or website pages displaying correctly across all browsers and devices, current or future. I don’t test in older or deprecated browser versions, including Microsoft Internet Explorer, which is a browser that is no longer updated by Microsoft so I can’t predict the behavior of, or guarantee functionality of, this deprecated platform. Compatibility is defined as all critical elements of each page being viewable in these browsers and on these devices.
Website support — I’ll provide email and phone support for 14 business days after your website goes live. I encourage you to use this time to become familiar with your website, its functionality, and uploading content. Support is limited to the troubleshooting and fixing of items/content/functionality as specified in the initial Proposal. Issues reported after this timeframe, or additional support requests after the 14 business days, will be billed at my current hourly rate.
Website training — I’ll provide up to 2 hours of training on how to make basic text and image updates to your content within WordPress and the Divi theme. Please note, though, that many structural and design elements require an advanced knowledge of markup and coding to perform. Training does not include general WordPress or Divi tutorials or support. If you’re unfamiliar with these platforms and want to learn more, I’d recommend you check out Lynda, Udemy, and Elegant Themes Divi Documentation for tutorials on the topics that are most relevant to you.
Website care — In my experience, website owners lose control of their websites very quickly by not properly caring for and maintaining them. WordPress, Divi, and plugins are always being updated with new version releases to address bug fixes, security issues, and changes/improvements to product and functionality. Updates are important and not keeping your website updated can make it vulnerable to security, performance, and SEO issues. I offer a website care plan for a quarterly fee which includes the following services performed each quarter: updating WordPress, Divi, and functionality plugins to their latest versions; maintaining security features and scanning for malware and other security breaches; checking for broken links; clearing cache to ensure the most up-to-date web pages are displayed to visitors; cleaning spam comments in blogs; confirming backups are running within your host provider, and simple troubleshooting and fixes.